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Home / For Tenants / Tenant Policies and Resources

Tenant Policies and Resources

A Guide to Your Home: Tenant Handbook outlines your rights and responsibilities as a tenant. Mainstay tenants have the full rights and responsibilities of the Residential Tenancies Act.

  • Tenant Email Communication Policy and Consent
    PDF [271 KB]
  • Tobacco and Cannabis Policy
    PDF [276 KB]
  • Fire Procedures (2014)
    PDF [243 KB]
  • Tenant Handbook
    PDF [2.53 MB]
  • Tenant Complaint Form
    PDF [317 KB]
  • Tenant Complaint Policy
    PDF [309 KB]
Head Office

Mainstay Housing
550 Queen Street East, Mezzanine Level, Suite 150
Toronto, Ontario, Canada M5A 1V2

Tel: 416-703-9266
Fax: 416-703-9265
TTY: 416-703-9267 (deaf, hard of hearing, speech-impaired)

info@mainstayto.ca

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Emergency Contacts

Police, fire or ambulance
9-1-1

Enbridge Gas Emergency Line
1-866-763-5427

After-hours emergency repairs
416-799-0658

© 2022 Houselink and Mainstay Community Housing, Charity Registration Number: 123109845RR0001

Mainstay is now Houselink and Mainstay Community Housing

On April 1, 2021, Mainstay joined with Houselink Community Homes to become one, integrated organization called Houselink and Mainstay Community Housing.

Visit our new website